FAQs

Royal Mail will be our carrier and all orders must be signed for.

Orders placed before 1 pm Monday – Friday are dispatched the same day.  Orders Made After 1 pm on Friday and over the weekend will be dispatched on Monday (excluding bank holidays).

We send our items via Royal Mail Special Delivery which will need a signature.

Once your order has been placed successfully, we will send you an email confirming we have received your order. We will then contact you via email confirming your order has been dispatched and provide you with a Royal Mail tracking reference. Please contact us if you have any question regarding your order on 0121 2121715 or email at enquires@britannia-jewellery.com

Changes can be made up until you click the confirm purchase order button. Once you have clicked on the confirm purchase button you cannot make any changes. This means you cannot change the number of items, the items you have selected or the delivery address. Once the order has reached you, you can return it back to for an exchange or full refund.

One you have clicked the purchase order button your order cannot be cancelled. Once the order has reached you, you can return it back to us for an exchange or full refund. If you have any enquiries about a recently placed order, you can contact us on 0121 2121725 or at enquires@britannia-Jewellery.com

Unfortunately, sometimes this can occur as we are selling the same products instore. A member of staff the will contact you and help you select an alternative item or arrange for a refund to be issued.

You will need to send the item via royal mail special delivery tracked and insured. Once received we will email to confirm we have received the item(s) and a refund will be processed. This can take up to 3-5 working day depending on the card company.

All our items that meet the minimum weight requirements for hallmarking are hallmarked. All our pre-owned items if not hallmarked with a full British hallmark when they arrive to us are sent for full hallmarking. All our new jewellery is fully hallmarked by Birmingham Assay Office.

We can try to get a ring resized if requested. There will be additional costs and time taken for the item to reach you. It can take up to 7 working days from you confirming your order to the order being dispatched. We cannot alter chains earrings or bracelets. If this is a service you require Please call on 0121 2121715 email on enquires@britannia-jewellery.co.uk prior to placing your order as not all rings can be resized.

Please try to retrieve your password via our ‘forgot password tool’ from our website. If you are unable to do this please call us and one of our helpful staff can assist.

Currently we do not offer any engraving service.

We offer a wide range of Pre-owned jewellery. These pieces are one of a kind and have been previously owned. Our Pre-owned Jewellery has been cleaned, sanitized and checked over to make sure only quality products are being sold.

No, all items listed as diamond contain real diamonds and will have been tested by a trained member of staff. Some of our stock come with accompanying diamond certificates done by an external gem lab.

Yes, we have a large showroom in the heart of Birminham’s famous Jewellery quarter. We also offer complimentary parking for customers in our secure car park at the rear of the store. You can drop in, call ahead to book an appointment or use out helpful ‘view in store’ online tool.

Britannia Jewellery,
41-42 Frederick Street,
Hockley,
Birmingham,
B1 3HN

Our opening hours are Mon – Fri 9:00 – 5:00 and Saturday 9:30 – 3:00 except for bank holidays.